Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Conennect platform ("Platform"), operated by Conennect Ltd. ("Conennect," "we," "us," or "our"), a company registered in England and Wales.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Definitions

• "Brand" means any business or individual that uses the Platform to post campaigns and commission content from Creators.
• "Creator" means any individual who uses the Platform to accept campaign briefs and produce content for Brands.
• "Campaign" means a content brief posted by a Brand on the Platform requesting Creator-produced video or media content.
• "Content" means any video, image, text, or other media produced by a Creator in response to a Campaign.
• "Platform Fee" means the service fee charged by Conennect on transactions processed through the Platform.

3. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Platform. By registering, you represent and warrant that all information you provide is accurate and complete.

4. Account Registration

4.1. You must create an account to use the Platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

4.2. You agree to notify us immediately of any unauthorised access to your account.

4.3. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

5. Platform Services

5.1. Conennect provides a marketplace platform that connects Brands with Creators for the production of user-generated content (UGC) for advertising and marketing purposes.

5.2. Conennect also provides AI-powered tools including but not limited to: campaign brief generation, creator matching, product analysis, and creative strategy recommendations.

5.3. Conennect is a platform provider. We are not a party to the agreements between Brands and Creators. We do not guarantee the quality, accuracy, or legality of any Content produced through the Platform.

6. Brand Terms

6.1. Campaigns. Brands may post Campaigns with specific requirements including but not limited to: content format, duration, messaging guidelines, and usage rights.

6.2. Payment. Brands agree to pay the Creator fee plus the applicable Platform Fee (currently 15% of the Creator payment) for each Campaign. All payments are processed through our third-party payment provider (Stripe).

6.3. Escrow. Campaign payments are held in escrow until Content is delivered and approved by the Brand or until the approval period expires (7 days from delivery, unless otherwise specified).

6.4. Content Approval. Brands must approve or request revisions to delivered Content within 7 days of delivery. Failure to respond within this period constitutes automatic approval, and payment will be released to the Creator.

6.5. Usage Rights. Usage rights for Content are as specified in each Campaign brief. Brands may not use Content beyond the scope of the agreed usage rights.

6.6. Subscription. Brands may access the Platform through subscription tiers as described on our pricing page. Subscription fees are billed monthly and are non-refundable except as required by law.

7. Creator Terms

7.1. Accepting Campaigns. Creators may browse and accept available Campaigns. Accepting a Campaign constitutes a commitment to deliver Content meeting the brief requirements within the specified deadline.

7.2. Content Standards. All Content must be original, created by the Creator, and must not infringe any third-party intellectual property rights.

7.3. Delivery. Creators must deliver Content within the deadline specified in the Campaign brief. Failure to deliver on time may result in Campaign cancellation and no payment.

7.4. Payment. Creators will receive payment for approved Content minus the applicable processing fee (currently 2.5% of the Creator payment, minimum $2.50). Payments are processed via Stripe.

7.5. Taxes. Creators are solely responsible for reporting and paying all taxes due on income earned through the Platform.

7.6. Independent Contractor. Creators are independent contractors, not employees of Conennect or any Brand.

8. Intellectual Property

8.1. Creator Content. Creators retain ownership of their Content until usage rights are granted to a Brand as specified in the Campaign brief.

8.2. Platform IP. All intellectual property rights in the Platform are owned exclusively by Conennect Ltd.

8.3. Licence to Conennect. By uploading Content to the Platform, Creators grant Conennect a non-exclusive, worldwide, royalty-free licence to use, display, and distribute the Content solely for operating the Platform.

8.4. AI-Generated Materials. Any materials generated by Conennect's AI tools are provided as suggestions only.

9. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Upload Content that is defamatory, obscene, discriminatory, or infringing
• Attempt to circumvent Platform fees by transacting directly with other users outside the Platform
• Create multiple accounts or impersonate another person
• Interfere with the operation of the Platform or attempt to gain unauthorised access
• Use automated tools, bots, or scrapers to access the Platform without our written consent
• Manipulate reviews, ratings, or any feedback system on the Platform

10. Fees and Payment

10.1. Platform Fee. Conennect charges a Platform Fee of 15% on all Brand-to-Creator payments, billed to the Brand.

10.2. Processing Fee. A processing fee of 2.5% (minimum $2.50) applies to Creator payouts.

10.3. Subscription Fees. Subscription fees are as listed on our pricing page. All fees are in USD unless otherwise stated.

10.4. Refunds. Subscription fees are non-refundable except where required by applicable law.

10.5. Fee Changes. We reserve the right to change our fees with 30 days' written notice to affected users.

11. Dispute Resolution

11.1. Between Users. Disputes between Brands and Creators should first be resolved through the Platform's messaging system. Conennect may, at its discretion, mediate the dispute.

11.2. With Conennect. Any dispute arising from these Terms shall be governed by the laws of England and Wales. Any legal proceedings shall be brought in the courts of England and Wales.

12. Limitation of Liability

12.1. To the maximum extent permitted by law, Conennect shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

12.2. Conennect's total aggregate liability shall not exceed the total fees paid by you to Conennect in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Conennect, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, your Content, or your violation of these Terms.

14. Termination

14.1. You may terminate your account at any time by contacting us at hello@conennect.com.

14.2. We may suspend or terminate your account at any time for violation of these Terms.

14.3. Upon termination, pending payments for completed and approved work will still be processed.

15. Modifications

We may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

16. General Provisions

16.1. Entire Agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Conennect regarding the Platform.

16.2. Severability. If any provision is found unenforceable, the remaining provisions shall continue in full force.

16.3. Waiver. Failure to enforce any provision shall not constitute a waiver.

16.4. Assignment. You may not assign your rights without our prior written consent.

17. Contact

Conennect Ltd.
Email: hello@conennect.com
Website: conennect.com